Terms & Conditions

1. General Agreement

By booking limousine services with Around Atlanta Limousines Inc. (“the Company”), the client (“Client”) agrees to all terms and conditions outlined in this agreement.

2. Service Commitment

The Company agrees to provide limousine services at the agreed time, date, and location stated in the reservation.

Drivers are not authorized to exceed the passenger capacity established for each vehicle type, in accordance with state laws and insurance regulations.

3. Payment Terms

All reservations are charged at the time of reservation unless otherwise agreed in writing by the Company.

Payment secures the vehicle, driver, date, and time requested by the Client.

A valid credit card must remain on file until all services have been completed and all outstanding charges, including overtime, wait time, tolls, parking fees, cleaning fees, damage fees, cancellation fees, no-show fees, and other incidental charges, have been paid in full.

All overtime is billed in thirty (30) minute increments at the agreed hourly rate.

Additional charges may include wait time, parking fees, tolls, cleaning fees, damage charges, and other incidental expenses, which will be added to the final invoice.

4. Payment Authorization & Verification

A completed credit card authorization form may be required for any reservation at the Company’s discretion.

The Company may also require a valid government-issued photo ID matching the cardholder name for verification purposes.

For security purposes, the Company may request verification of the credit card used for payment. If a copy or image of the credit card is requested, the Client should cover or redact all but the last four (4) digits of the card number and must not provide the card security code/CVV.

By submitting a credit card authorization form, the Client authorizes the Company to charge the card on file for the reservation amount, overtime, wait time, parking fees, tolls, cleaning fees, damage fees, cancellation fees, no-show fees, and any other charges permitted under these Terms & Conditions.

5. Cancellation Policy

Airport transfers may be canceled up to forty-eight (48) hours in advance for a refund of amounts paid, excluding any non-refundable deposit.

Hourly services, weddings, proms, special events, and charter reservations are non-refundable if canceled within thirty (30) days of the scheduled service date.

Any deposits collected are non-refundable.

6. No-Show Policy

No-shows are non-refundable and will be billed in full unless the Client provides notice of cancellation atleast forty-eight (48) hours prior to the scheduled pickup time.

Any cancellation provided before that time remains subject to the applicable Cancellation Policy.

7. Communication, Cancellations & Reservation Changes

All cancellation requests, reservation changes, or modifications must be submitted directly to the Company by phone, email, text message, or another approved communication method.

A cancellation, change, or modification is not considered accepted or effective until the Client receives confirmation from the Company by email, text message, or verbal confirmation from an authorized Company representative.

If the Client submits a cancellation or change request and does not receive confirmation from the Company, it is the Client’s sole responsibility to follow up and verify that the request has been received and processed.

The Company shall not be responsible for any charges, fees, losses, or misunderstandings resulting from unconfirmed cancellation or modification requests submitted by voicemail, email, text message, or other communication channels.

8. Changes to Reservation

Any changes to the reservation, including but not limited to service duration, passenger count, itinerary, destinations, pick-up locations, or drop-off locations, may result in additional charges.

Decreases in service, including fewer hours, fewer passengers, shorter routes, or reduced mileage, do not reduce the original contracted amount.

The Client is responsible for full payment of the reserved vehicle, driver, hours, and dates regardless of actual usage.

Charges are based on reserved time, hourly rates, mileage, and vehicle availability. Delays caused by traffic, weather, road closures, passenger delays, or other circumstances do not alter agreed pricing.

The Company will add the cost of parking fees, tolls, wait time, and overtime, if applicable.

9. Vehicle Substitution

In the event the reserved vehicle becomes unavailable due to mechanical failure, accident, safety concern, vehicle maintenance, or circumstances beyond the Company’s reasonable control, the Company reserves the right to provide a comparable or upgraded replacement vehicle when available.

If no reasonable replacement vehicle is available, the Company’s liability shall be limited to amounts paid for the affected portion of the service, to the fullest extent permitted by law.

10. Passenger Conduct & Safety

Seatbelts must be worn at all times when required by law.

No food is permitted inside the vehicle unless expressly approved by the Company.

Smoking, vaping, alcoholic beverages, illegal drugs, and open containers are strictly prohibited in all Company vehicles.

A minimum cleaning and sanitation fee of $450.00 will be charged for smoking violations, bodily fluids, excessive messes, or other damage requiring professional cleaning.

The driver has full authority to terminate service immediately without refund if any passenger engages in unsafe, illegal, abusive, threatening, destructive, or unruly behavior.

The Client remains responsible for all charges incurred prior to termination of service.

11. Age Restrictions

Passengers under sixteen (16) years of age must be accompanied by a parent or legal guardian unless prior written approval has been granted by the Company.

Passengers under twenty-one (21) years of age who are traveling without a parent or legal guardian may be required to provide a signed Parental Consent Form and emergency contact information.

12. Liability & Damages

The Client is financially responsible for any damage caused by themselves or their guests, including but not limited to:

• Physical damage to the vehicle
• Mechanical damage resulting from passenger actions
• Interior damage, stains, burns, or excessive cleaning requirements
• Loss of use of the vehicle
• Loss of future business resulting from vehicle downtime
• Collection costs, court costs, and attorney’s fees

The Company disclaims liability for:

• Delays caused by weather, traffic, accidents, mechanical failures, road closures, governmental actions, or other events beyond the Company’s reasonable control
• Items left in the vehicle during or after service
• Loss, theft, or damage to personal property
• Personal injury, loss, or damages arising from circumstances beyond the Company’s reasonable control

The Client waives all claims against the Company for such incidents to the fullest extent permitted by law.

Nothing in these Terms & Conditions is intended to limit liability that cannot be limited under applicable law.

13. Service Termination

The Company reserves the right to terminate services immediately for violations of these Terms & Conditions or for any conduct that threatens the safety of passengers, the driver, the public, or Company property.

The Client remains responsible for all contracted charges, overtime charges, parking fees, tolls, cleaning fees, damage charges, and any other applicable costs in the event service is terminated.

14. Rate, Quote & Reservation Pricing Errors

The Company makes every effort to ensure that all rates, quotes, and reservation pricing displayed online, communicated electronically, or provided verbally are accurate.

However, in the event of a pricing, calculation, typographical, software, system, website, or quotation error, the Company reserves the right to correct the error and issue a revised quote, invoice, or reservation confirmation reflecting the correct pricing.

If a pricing correction results in a change to the quoted amount, the Client will be notified as soon as reasonably possible.

Upon receiving the corrected pricing, the Client may choose to proceed with the reservation at the revised rate or cancel the reservation without penalty, provided services have not yet been rendered.

The Company shall not be bound by any incorrect rate, quote, discount, promotional offer, or pricing error resulting from human error, software malfunctions, website issues, technical problems, or other unforeseen circumstances.

15. Chargebacks & Payment Disputes

The Client agrees to contact the Company directly regarding any billing questions, payment concerns, or disputes before initiating a chargeback, payment reversal, or dispute with a credit card company, bank, or payment processor.

By making payment, the Client acknowledges that all charges are authorized and related to services reserved under this agreement.

The Client acknowledges and agrees to all cancellation policies, payment requirements, overtime charges, parking fees, tolls, cleaning fees, damage fees, no-show fees, and other applicable charges described in these Terms & Conditions.

In the event the Client initiates a chargeback or payment dispute regarding a valid charge, the Company reserves the right to provide this agreement, invoices, payment records, reservation confirmations, email communications, text messages, call logs, signed documents, and any other supporting documentation to the financial institution or payment processor investigating the dispute.

If a chargeback or payment dispute is resolved in favor of the Company, the Client agrees to reimburse the Company for all costs associated with responding to and defending the dispute, including administrative expenses, collection costs, court costs, attorney’s fees, and payment processor fees where permitted by law.

Initiating a chargeback or payment dispute does not relieve the Client of their obligation to pay amounts owed under this agreement.

16. Governing Law & Venue

This Agreement and any dispute arising out of or relating to the services provided by Around Atlanta Limousines Inc. shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.

The Client agrees that any claim, lawsuit, action, or proceeding arising out of or relating to this Agreement, the reservation, payment obligations, services rendered, or any dispute between the Client and the Company shall be brought exclusively in a court of competent jurisdiction located in Gwinnett County, Georgia.

The Client expressly consents to the personal jurisdiction and venue of such courts and waives any objection based upon improper venue, forum non conveniens, or any similar legal doctrine.

In any legal action or proceeding brought to enforce this Agreement, the prevailing party shall be entitled to recover its reasonable attorney’s fees, court costs, collection costs, and other expenses incurred in connection with the enforcement of its rights, to the fullest extent permitted by law.

17. Agreement & Acceptance

By reserving services, making payment, signing a contract, electronically accepting a quote, or using the Company’s services, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions in their entirety.

The Client further agrees that these Terms & Conditions are binding upon the Client and all passengers included in the reservation.